Payment

1. Accepted Payment Methods

We accept the following secure payment options for your convenience:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shopify Pay (where available)
  • Airwallex
  • PayMe by HSBC
  • Alipay HK
  • WeChat Pay HK

2. Payment Security

Your payment security is our top priority:

  • All transactions are processed through PCI-DSS compliant gateways
  • We never store your full credit card details on our servers
  • Payments are encrypted using SSL technology
  • For added security, we may require CVV verification

3. Pricing & Currency

  • We currently accept payments in USD, EUR, and HKD. The prices on the website do not include tax, Tax will be added separately at checkout.
  • International customers may see converted prices based on current exchange rates.
  • We reserve the right to correct pricing errors that may occur.

4. Order Processing

  • Payment is required at time of purchase, order will not be proceed if the payment is not paid.
  • Orders are processed within 2 business days.
  • You will receive payment confirmation via email immediately after purchase.
  • We may request additional verification for high-value orders

5. Failed Payments

If your payment fails:

  • You will receive an email notification
  • Your order will be placed on hold for 24 hours
  • You may update payment details in your account
  • We accept multiple payment methods. When paying with a credit or debit card, please ensure that the information provided is accurate.

Common reasons for payment failure include, but are not limited to: incorrect card number, expired card, failed security verification, etc. The system will record all relevant information related to payment failures.

  • For orders using Shopify Payments, if the first payment attempt fails, the system will automatically retry once after three business days.
  • If the second attempt is unsuccessful, customers must manually complete the payment using another method to avoid order delays or cancellations.
  • If you have any questions, please contact our customer service team promptly.

6. Refunds Chargebacks

  • Refunds are processed according to our Return & Refund Policy
  • Unauthorized chargebacks may result in account suspension
  • Refunds will be issued to the original payment method
  • Processing times vary by payment provider (typically 3-10 business days)
  • Upon a successful refund, the cost of the product will be reimbursed in full, while shipping charges will not be refunded.

7. Special Payment Arrangements

For wholesale or custom orders:

  • Deposit may be required
  • Balance payment due before shipment
  • Contact mkt2@decgift.com for arrangements

8. Fraud Prevention

We and our partner employ multiple fraud detection measures:
Shopify fraud prevention
Airwallex real-tiome fraud protection
HSBC Cyber security and fraud

Manual review of suspicious orders
We reserve the right to cancel orders that fail fraud checks

9. Payment Disputes

For any payment issues:

  • Contact our support team within 2 days
  • Provide order number and payment details
  • We will investigate and respond within 2 business days

10. Changes to Payment Terms

We may update these terms as needed. Changes become effective immediately upon posting.

Contact Us:

For payment-related inquiries:
Email: mkt2@decgift.com