Contact Us

Hi！We're Here to Help! 
At DecGift, we value your questions, feedback, and concerns. Please don't hesitate to reach out through any of the following channels: 

Customer Support

📧 Email: mkt2@decgift.com
🕒 Hours: Monday-Friday, 10 AM - 5 PM (GMT +8)

Department-Specific Contacts 

📧Order & Shipping Questions: mkt2@decgift.com
🔄 Returns & Exchanges: mkt2@decgift.com
💳 Billing & Payments: inquiry@decgift.com
🤝 Wholesale/B2B Inquiries: sales@decgift.com
📢 Press & Collaborations: sales@decgift.com

Connect With Us

📱 Social Media:
 Facebook | Instagram | YouTube | LinkedIn | TikTok | RedNote

Response Times

We strive to respond to all inquiries within:
Email: 24-48 business hours
Social Media Messages: 48 business hours

After-Hours Support

For urgent matters outside business hours, please send an email - we'll respond first thing the next business day.

Frequently Asked Questions 

Before contacting us, you might find answers in our: 
•    FAQs 
•    Shipping Policy 
•    Returns Policy 
•    Terms of Service
Note: For order-specific questions, please include your:
•    Order number
•    Full name
•    Contact email
•    Your question
We appreciate your business and look forward to assisting you!